August 06, 2015 Luncheon at Tony's
Patient Today, Plaintiff Tomorrow
Based on recent research, approximately 40% of all medical malpractice cases involve some element of poor communication as a reason for the litigation. James Ruffin will target specific tools to help risk managers communicate better. Effective communication is an integral part of a Risk Manager’s day to day operations including meetings with claimants, claims committee, RCA investigations, defense counsel, mediation and settlement. Being an effective communicator is essential!
James Ruffin, president of James Ruffin Consulting, is an adjunct professor at Colorado Christian University. He has 26 years of service with the United States Department of Justice, 2 years as Director of Litigation with Hamlin and Burton Liability Management and is a certified CE/CLE/CPE provided in 17 states.